Grandmas Back Yard and Event Catering

Cancellation Policy

Privacy Policy – Grandma’s Backyard Event Catering Effective Date: [Insert Date] Heard Dat Kitchen (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you book or participate in our Grandma’s Backyard Event Catering experience. 1. Information We Collect When you make a reservation or interact with our booking system, we may collect: Full name Email address Phone number Number of guests Payment information (processed securely through third-party providers) Any additional notes or special requests provided during booking 2. How We Use Your Information Your information is used strictly for business and operational purposes, including: Processing and confirming reservations Communicating booking details and updates Providing event-related information (including location details after booking) Managing guest counts and event logistics Improving our services and customer experience We do not sell or share your personal information with third parties for marketing purposes. 3. Payment Security All payments are processed through secure third-party payment providers. Heard Dat Kitchen does not store or have direct access to full payment details such as credit card numbers. 4. Private Event Location Confidentiality To maintain a safe and controlled environment, the event location (“Grandma’s House”) is only disclosed after a confirmed booking. Guests agree not to publicly share, distribute, or post the private location without permission. 5. Photo & Media Use By attending the event, you acknowledge that photos or videos may be taken during the experience. These may be used for: Social media Marketing materials Promotional content If you prefer not to be featured, please notify us in writing prior to your event. 6. Data Protection We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security. 7. Third-Party Services Our booking system, website platform (such as Wix), and payment processors may collect and store information according to their own privacy policies. We encourage you to review their policies for additional details. 8. Your Rights You may request to: Access your personal information Correct or update your information Request deletion of your data (where applicable)